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    • HOME
    • CAPABILITIES
    • PORTFOLIO
    • ABOUT
    • AIRPORT SCREENING
    • CAREERS
    • LEOSA
    EMPLOYEES

     

    • HOME
    • CAPABILITIES
    • PORTFOLIO
    • ABOUT
    • AIRPORT SCREENING
    • CAREERS
    • LEOSA
    • …  
      • HOME
      • CAPABILITIES
      • PORTFOLIO
      • ABOUT
      • AIRPORT SCREENING
      • CAREERS
      • LEOSA
      EMPLOYEES
      • AIRPORT SCREENING

        DCS offers tools and services for those requiring assistance during or post travel. If you've encountered issues during your travel such as losing an item within any of our DCS Airport Screening Security Checkpoints, use the tools below to start a claim.

      • TRAVEL TIPS

        In addition to DCS tools and recommendations, comprehensive traveler information including packing tips can be found on the Transportation Security Administration’s traveler information website.

        TSA Traveler Information

        LOST & FOUND

        In the event you’ve lost an item within a screening checkpoint associated with DCS, you can file a lost report.

        Lost & Found
      • CLAIMS

        Instructions for Filing a Claim

        If you feel that the damage or loss was due to the negligence of your airline, you should file a
        claim directly with them.

         

        If you feel DCS was responsible for your damage, loss, or injury, you must
        include proof of your loss as well as evidence of how it was caused.

        Claim Process
        1. Please complete the CLAIM FOR DAMAGE, LOSS, INJURY, OR DEATH form. Fill out the form
        completely and submit it within 10 days of the date of loss or damage.
        2. Attach documentation regarding your specific loss/damage claim. When possible, this
        documentation should include:
        a. Copy of receipts for the original purchase.
        b. Receipts for repair and/or estimates for repair. (NOTE: A repair estimate MUST
        accompany all claims for damaged baggage)
        c. Photographs of damaged or lost items.
        3. A copy of the Notice of Baggage Inspection, if you received one.
        4. Attach any additional information supporting your claim.


        Note: Failure to provide the above will result in unnecessary delay and/or inability to investigate and
        process your claim.


        Limits of Liability
        DCS is not responsible for:

        1) Damage to baggage when contents exceed the manufacturer’s intended design limits for
        volume and/or weight.
        2) Damage to fragile items that are not packed in accordance with commercial shipping standards
        for such items.
        3) Damage or loss of items that are defined as prohibited by the Transportation Security
        Administration (TSA) for carriage (carry-on and/or checked baggage) aboard commercial aircraft.
        4) Damage or loss of locks used to secure baggage.
        5) Damage to baggage unavoidably resulting from the need to open it for security inspection.
        6) Damage or loss caused by airline personnel, airline equipment, agents, or contractors thereof, and DCS made no contributions to the loss.

        START A CLAIM

        Choose your airport below to start the claim process

        Portsmouth International Airport at Pease (PSM), NH
        Atlantic City International Airport (ACY), NJ
        Great Falls International Airport (GTF), MT

      DEFENSE CONSULTING SERVICES, LLC

      15750 IH-10 West
      San Antonio, TX 78249
      866-384-3570

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      LEOSA U.S. Coast Guard

       

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