AIRPORT SCREENING

Instructions for Filing a Claim

If you feel that the damage or loss was due to the negligence of your airline, you should file a
claim directly with them.

If you feel DCS was responsible for your damage, loss, or injury, you must
include proof of your loss as well as evidence of how it was caused.

Claim Process
1. Please complete the CLAIM FOR DAMAGE, LOSS, INJURY, OR DEATH form. Fill out the form
completely and submit it within 10 days of the date of loss or damage.
2. Attach documentation regarding your specific loss/damage claim. When possible, this
documentation should include:
a. Copy of receipts for the original purchase.
b. Receipts for repair and/or estimates for repair. (NOTE: A repair estimate MUST
accompany all claims for damaged baggage)
c. Photographs of damaged or lost items.
3. A copy of the Notice of Baggage Inspection, if you received one.
4. Attach any additional information supporting your claim.

Note: Failure to provide the above will result in unnecessary delay and/or inability to investigate and
process your claim.

Limits of Liability
DCS is not responsible for:
1) Damage to baggage when contents exceed the manufacturer’s intended design limits for
volume and/or weight.
2) Damage to fragile items that are not packed in accordance with commercial shipping standards
for such items.
3) Damage or loss of items that are defined as prohibited by the Transportation Security
Administration (TSA) for carriage (carry-on and/or checked baggage) aboard commercial aircraft.
4) Damage or loss of locks used to secure baggage.
5) Damage to baggage unavoidably resulting from the need to open it for security inspection.
6) Damage or loss caused by airline personnel, airline equipment, agents, or contractors thereof, and DCS made no contributions to the loss.

Choose your airport below to start the claim process