If you feel that the damage or loss was due to the negligence of your airline, you should file a claim directly with them.
If you feel DCS was responsible for your damage, loss, or injury, you must include proof of your loss as well as evidence of how it was caused.
Claim Process 1. Please complete the CLAIM FOR DAMAGE, LOSS, INJURY, OR DEATH form. Fill out the form completely and submit it within 10 days of the date of loss or damage. 2. Attach documentation regarding your specific loss/damage claim. When possible, this documentation should include: a. Copy of receipts for the original purchase. b. Receipts for repair and/or estimates for repair. (NOTE: A repair estimate MUST accompany all claims for damaged baggage) c. Photographs of damaged or lost items. 3. A copy of the Notice of Baggage Inspection, if you received one. 4. Attach any additional information supporting your claim.
Note: Failure to provide the above will result in unnecessary delay and/or inability to investigate and process your claim.
Limits of Liability DCS is not responsible for: 1) Damage to baggage when contents exceed the manufacturer’s intended design limits for volume and/or weight. 2) Damage to fragile items that are not packed in accordance with commercial shipping standards for such items. 3) Damage or loss of items that are defined as prohibited by the Transportation Security Administration (TSA) for carriage (carry-on and/or checked baggage) aboard commercial aircraft. 4) Damage or loss of locks used to secure baggage. 5) Damage to baggage unavoidably resulting from the need to open it for security inspection. 6) Damage or loss caused by airline personnel, airline equipment, agents, or contractors thereof, and DCS made no contributions to the loss.
PSM CLAIM FORM
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DEFENSE CONSULTING SERVICES, LLC
15750 IH-10 West San Antonio, TX 78249 866-384-3570